Help
Support & FAQs
Common questions, answered directly. If something does not work as expected, raise a ticket from your account or email us with the relevant booking or transaction reference. Email Salonzy Support.
How do I book a salon or artist?
Search Discover for a salon, service, or independent artist near you, pick a time that works, and confirm. No account is required to browse — you'll sign in with an available sign-in method when you're ready to book.
Is Salonzy free to use as a customer?
Yes. There's no charge to browse, save salons, or book — you only pay for the services you book, at the salon's listed price.
How do cancellations and refunds work?
Refund timing depends on how far in advance you cancel. See our full Refund & Cancellation Policy
I run a salon — how do I get set up?
Start from List your salon and sign in as a salon owner. Onboarding walks you through your first branch, services, and staff before you take your first booking. List your salon
I'm an independent artist, not attached to a salon — is Salonzy for me?
Yes — Creator Studio gives independent artists their own bookable presence, separate from any salon listing. Open Creator Studio
I work at a salon that uses Salonzy — how do I sign in?
Ask your salon owner or manager for an invite. Once added, sign in from staff login with your phone number. Staff sign in